11.1 The payment of the products can be made by credit card, through the PayPal payment solution, through the Satispay payment solution, through Gift Card pre-purchased on the Site or App or through cash on delivery (in some cities this payment method may not be enabled).
11.2 Payment by credit or debit card
11.2.1 The payment of the products can be made by credit or debit card directly through the Site or the App.
11.2.2 In order to ensure the security of payments made on the Site or App and prevent any fraud, Qvino reserves the right to ask the user, by call followed by e-mail, to send, by the same means, a copy front / back of your identity card and the payment card with which the transaction was made; the name of the holder must be clearly visible on the latter as well as the last 4 digits of the card. The name on the identity document must coincide with the one on the card used for payment. The identity document must be valid. The deadline by which the document must reach Qvino will be specified in the e-mail request. In any case, this deadline will not exceed 5 working days from the receipt of the request by the user. Pending the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline. Sending the documents will not be necessary if the "stripe" payment intermediary fraud recognition tool reports multiple payment attempts with a "blocked" or "rejected" outcome and an above average risk score. In this case Qvino arrogates the right to cancel the order as it is deemed fraudulent and proceed with the immediate refund of the amount on the means of payment used.
11.2.3 In the event that Qvino does not receive these documents within the deadline specified in the e-mail request or receives documents that are expired, invalid, or in the event that the name on the identity document does not coincide with that on the payment card, the contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code and Qvino may reserve the right to cancel the order, with consequent reimbursement of the Total Amount Due.
11.2.4 In case of receipt by Qvino of valid documentation within the term indicated in the e-mail referred to in art. 9.3.2 above, the delivery terms will run from the date of receipt of the same.
11.2.5 Following receipt of the documents, once the verification has been carried out, they will be deleted from the databases of the Qvino systems.
11.2.6 Confidential credit card data (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers that Qvino uses. Qvino therefore never has access to and does not store the data of the credit card used by the user to pay for the products (even if the user has decided to store the credit card data on the Site or App).
11.3 Payment via PayPal payment solution
11.3.1 Payment for products purchased on the Site and App can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the website www.paypal.it
where he will pay for the products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Qvino. The latter is therefore not able to know and does not store in any way the data of the credit card connected to the user's PayPal account or the data of any other payment instrument connected with this account.
11.3.2 In the case of payment by PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the contract through the Site or App. In the event of termination of the purchase contract and in any other case of reimbursement, to any title, the amount of the refund due to the user will be credited to the PayPal account of the same, unless otherwise agreed between the User and Qvino. The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Qvino cannot be held responsible for any delays or omissions in crediting the user with the refund amount, to dispute which the user must contact PayPal directly.
11.4 Payment by means of the Satispay payment solution
11.4.1 Payment for products purchased on the Site and App can be made using the Satispay payment solution. If the user chooses Satispay as a payment method, the same must authorize Qvino to access automatic payments on the Satispay App. In order to make the first payment, the user will be redirected to the Satispay Website or App where he will perform the authorization procedure for automatic payments and will then be redirected to the Qvino checkout. The payment of the products will take place according to the procedure envisaged and governed by Satispay and the terms and conditions of the contract agreed between the user and Satispay. The data entered on the Satispay website will be processed directly by the same and will not be transmitted or shared with Qvino. The latter is therefore unable to know and does not store in any way the data of the bank account connected to the user's Satispay account or the data of any other payment instrument connected with this account.
11.4.2 In the case of payment by Satispay, the Total Amount Due will be charged by Satispay to the user at the same time as the conclusion of the contract through the Site or App. In the event of termination of the purchase contract and in any other case of reimbursement, to any title, the amount of the refund due to the user will be credited to the same Satispay account, unless otherwise agreed between the User and Qvino. The credit times on the Satispay tool are instantaneous.
11.4.3 In the event that a Satispay Cashback campaign on Qvino is activated, view the Cashback Terms and Conditions at this link: https://www.satispay.com/it-it/programmi/
11.5 Payment by mixed payment solution: Coupon / Gift Card and other payment method.
11.5.1 The payment of the products purchased on the Site and App can be made through the mixed payment solution or partly with a Gift Card and / or coupon and partly with one of the payment solutions mentioned in points 9.3 and 9.4. If the user chooses this payment method, the amount of the selected coupon / Gift Card will be subtracted from the total of the cart.
11.5.2 Coupons may require a minimum order to be Applicable while gift cards do not require a minimum order. If the customer is in possession of several gift cards or multiple discounts, these cannot in any case be combined and must be used in the order proposed by the App (from the most recent to the oldest).